RESOURCES
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Assessing the Generalizability of Client Experience Measurement Tools in Low- and Middle-Income Countries: A Narrative Review
January 2026
This narrative review examines the availability and applicability of tools for measuring client experiences of healthcare across low- and middle-income countries and multiple health service areas, including sexual and reproductive health, HIV, and primary care. Reviewing 73 peer-reviewed articles covering 61 measurement tools, the authors identify common dimensions of quality care and demonstrate the technical feasibility of developing a more generalizable, person-centered measure to assess and compare healthcare quality across settings.
